Emergency Preparedness Certificate | Shuttle Operations Certificate | CPP Courses

Valet Operations Certificate Program

NPA's Valet Operators Certificate Program provides an in-depth look at the fundamentals and best practices of valet parking operations. Led by parking industry experts with decades of valet operations experience, the course is a blend of classroom presentations, skills exercises, and case studies for a highly engaging learning experience.


  • Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
  • Recognize the different management structures used for valet operations.
  • A better understanding of the 5 key elements of valet operations:
    • Product and Operations Management
    • Safety and Risk Management
    • Employee Management
    • Service Delivery
    • Technology as an operations tool
  • Understand the personnel, equipment, and supply requirements for valet operations.
  • List some key considerations, risks, and concerns for valet parking operations.
  • Learn about the latest technology innovations and their application in valet operations.
  • Understand how to recruit, train, motivate, and lead a valet employee team.


The course is targeted to parking managers, emerging leaders, and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.

Certified Parking Professional


Brooks Ellis, CPP, President of ZipBy USA
Estlin Rydman, CPP, President, FC Hospitality

What's Included:

  • 3 1-hour Instructor-led study programs in valet operations
  • Course materials and workbook
  • Certificate of attendance
  • 3 Credit hours towards NPA Certified Parking Professional (CPP)

Course Fees:


Attendees must be registered for PMX LIVE.
Register Here >>

Get Certified: Attendance at the Valet Operations Certificate Program provides 3 continuing education (CE) hours towards the CPP designation. Learn more.