Emergency Preparedness Certificate |
Fleet Operations Certificate |
Parking Maintenance Certificate
Valet Operations Certificate Program
Wednesday, September 10 | 2:00 PM – 5:00 PM
NPA's Valet Operations Certificate Program provides an in-depth look at the fundamentals and best practices of valet parking operations. Led by parking industry experts with decades of valet operations experience, the course is a blend of classroom presentations, skills exercises, and case studies for a highly engaging learning experience.
Who Should Attend?
The course is targeted to parking managers, emerging leaders, and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.
- Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
- Recognize the different management structures used for valet operations.
- Gain a better understanding of the 5 key elements of valet operations:
- Product and Operations Management
- Safety and Risk Management
- Employee Management
- Service Delivery
- Technology as an Operations Tool
- Understand the personnel, equipment, and supply requirements for valet operations.
- List some key considerations, risks, and concerns for valet parking operations.
- Learn about the latest technology innovations and their application in valet operations.
- Understand how to recruit, train, motivate, and lead a valet employee team.
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Instructors:
Kevin Lofgren, Managing Partner, ParkPlus LLC
Estlin Rydman, CPP, CEO, FC Parking and Hospitality Services
What's Included:
- 1/2-day instructor-led study programs in valet operations
- Course Materials and workbook
- Certificate of attendance
- Credit toward NPA Certified Parking Professional (CPP) credential
Course Fee: $149.00
Note: Attendees must be registered for the 2024 NPA Annual Convention & Expo to attend this program.
