• Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
• Recognize the different management structures used for valet operations.
• A better understanding of the 5 key elements of valet operations:
  • Product and Operations Management
  • Safety and Risk Management
  • Employee Management
  • Service Delivery
  • Technology as an operations tool
• Understand the personnel, equipment, and supply requirements for valet operations.
• List some key considerations, risks, and concerns for valet parking operations.
• Learn about the latest technology innovations and their application in valet operations.
• Understand how to recruit, train, motivate, and lead a valet employee team.

The course is targeted to parking managers, emerging leaders, and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.