Attendee Policies


Event Policies & Notices

Registration & Support Contact

Submission of a registration online, by phone or email, constitutes an official registration and intent to attend the Convention & Expo. Once registered, NPA will send you an email confirmation within 24 hours. If you have any issues or questions, you can contact for assistance.

Please note that while we make every effort to provide accurate data and pricing, we reserve the right to adjust pricing, as a result of any misprints or miscalculations.

As this is a private event, NPA can determine on a case-by-case basis, the eligibility of any registrant to participate in the event. NPA shall be held harmless for any financial impact that may result due to a registration cancelation notice. You agree that, in the unlikely event that NPA cannot resolve a payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact NPA at 1.800.647.7275

Payment Options

All online registrations require a credit card payment to be made in full at the time of purchase. 

All major credit cards are accepted, including MasterCard, Visa, American Express, and Discover.

Checks are also accepted. Please use the printable registration form and make your check payable to National Parking Association (NPA). Mail payment and form to: National Parking Association, Attn: Convention, 1201 15th Street, NW, Suite 400, Washington, DC 20005.

Need an invoice option instead? Please contact for assistance. Invoices are payable upon receipt, and full payment must be received in order to gain entry to the Convention.  

Special Offers

From time to time, NPA will offer savings codes. The codes must be used at the time of registration purchase. If a special offer was received after an initial purchase, no refunds or credits will be issued. Only one (1) savings code can be applied per purchase.

Types of promos to save on registration:
  • Join & Go: Join NPA as a member and save on registration now!
  • Group Discounts: Bring a team of 3 or more and get a discounted rate. Must register all at one time to receive the group discount.
  • Speakers & Presenters: Get a preferred registration rate.
  • WOMEN IN PARKING members & 40Under40 inductees in good standing may be eligible for a discount to a social or networking function.
From time-to-time  NPA offers discounts on social and networking events on a space available basis with a promotion code with an expiration date. 
Follow us on social media and watch for special discount codes. Stay informed and connected with NPA emails featuring periodic, special limited-time offers! Sign up today! 

Registration Services

The event is located at the New Orleans Morial Convention Center, 900 Convention Center Boulevard, New Orleans, LA 70130 with key activities located here:
Registration: Level 1, Great Hall Pre-Function Area

Registration Hours:
Monday, Sept. 18, 10:00 a.m. – 5:30 p.m.
Tuesday, Sept. 19, 7:30 a.m. – 5:30 p.m.
Wednesday, Sept. 20, 7:30 a.m. – 3:00 p.m.
Thursday, Sept. 21, 8:30 a.m. – 10:00 a.m.
Exhibits: Level 1, Exhibit Hall B1
General Session: Level 1, Great Hall A
Education Sessions: Level 2, 201-219

Expo Hall hours:
Tuesday, Sept. 19, 1:30 p.m. – 5:30 p.m.
Wednesday, Sept. 20, 10:00 a.m. – 2:00 p.m.
Thursday, Sept. 21, 9:00 a.m. – 12:00 p.m.

Registration Transfer/Substitution Policy

Need to transfer your registration to someone else? A one-time transfer is permitted prior to April 28, 2023, for a $25 fee. After April 28, 2023, but prior to August 29, 2023, there will be a $50 fee. After August 29, 2023, the fee to substitute/transfer is $75. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution as well as updating any contact information. 

All attendees must have their own badge. No sharing or reprinting is permitted. Official convention badge must be worn inside NPA’s provided lanyard to gain access to all NPA related functions/activities. No exceptions.

The NPA program and event policies are subject to change at any time. If you have any questions and/or concerns regarding any of the above-mentioned policies, please contact us via email at 


All registration cancellation and refund requests must be made via email to, or in writing via U.S. Mail, postmarked by August 7, 2023. A $100 administration fee will apply to any such cancellation. Tickets for the Opening Event, Kickoff Connectors/Optional events/activities and/or Expo-Hall-only passes are not eligible for refunds.

There will be no refunds given for any cancellations received after August 7, 2023. This can include but is not limited to, failure to attend the convention because of illness, alteration or rescheduling of the Convention by NPA, or due to events beyond the parties’ reasonable control, such as travel problems, natural disasters or weather emergencies, civil unrest, epidemic, pandemic, public health emergency (declared or undeclared), or an act of terrorism. For cancellations received after the cutoff date with a balance due, the registration amount remains due in full.

In the event of a no-show, NPA regrets that no refunds will be given. Convention refunds approved by NPA will be issued within 30 business days. All refunds will be issued back to the original payment form.

***Please remember that canceling your convention registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations. ***

Onsite Materials

Visit us onsite at the NPA registration counters on Level 1 of the New Orleans Morial Convention Center. Bring a valid ID or your confirmation letter to receive your badge and materials.

NPA offers “Express Counters” where you can use your barcode included in the reservation confirmation email to quickly check in. Keep an eye out a few weeks before the convention to review and approve your draft badge.

Continuing Education Certificates

All attendees must turn in provided workshop tickets to receive credit for the sessions they attended. Once attendance records are reconciled continuing education transcripts are made available online through NPA’s CEU tracking system. Attendees will receive an email when the hours are available, approximately 4-6 weeks after the Convention.  

General Information

Diversity, Equity, & Inclusion Statement
The National Parking Association (NPA) is committed to advancing diversity in the parking, transportation and mobility profession, and to promoting an inclusive professional culture that welcomes and engages all who seek to contribute to the field.

NPA recognizes that a diverse workforce is critical to ensuring that all viewpoints, perspectives, and talents are brought to bear in addressing complex challenges/solutions.

To build and nurture this diverse professional community, NPA welcomes and actively engages the participation of underrepresented groups in all of its initiatives and endeavors.

Photography – Scope of Use

By registering, attending and/or participating in any NPA event, you consent to and grant to NPA, the unrestricted, perpetual, worldwide, royalty-free and transferable right and license to use and to distribute (both now and in the future) your image and/or voice in photographs, videotapes, electronic reproductions, and audiotapes (both live and on demand) in any NPA promotional materials.

Recording Presentations
Any recording of sessions (audio, video, still photography, etc.) intended for personal use, distribution, publication, or copyright without the express written consent of NPA and the individual authors is strictly prohibited. This includes taking photos of slides during presentations. Attendees violating this policy may be asked to leave the session and event. 

Code of Conduct

  • To ensure a welcoming atmosphere for all, NPA will enforce a strict professional code of conduct for all attendees and participants at the NPA Convention & Expo.
  • Strict penalties include, but not limited to, a warning or event removal will be enforced for any participant exhibiting harassing behavior, with no possibility for financial reimbursement.
  • The conference staff is available to assist with any concerns you may have.

Harassment Assessment 

  • At a minimum, the event staff will consider any and all of the following behaviors an instance of harassment:
  • Ongoing disruption of education sessions, social media platforms or other events at any NPA event;
  • Inappropriate verbal comments related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion;
  • Intimidation – intended or not;
  • The advocacy for, or encouraging, any of the above behavior.

Strict No-Suitcasing Policy

National Parking Association greatly appreciates the support of our exhibitors. To protect the investment they make in our events and conferences, NPA has adopted a zero-tolerance Suitcasing Policy. Any NPA Convention & Expo attendee (non-exhibitor) who is observed soliciting business in the trade show aisles will be asked to forfeit their badge and leave the show floor immediately.

Violators of these policies will be ejected from the show and charged the single-booth rate ($5,999 member/$6,999 nonmember), which must be paid prior to registering as an attendee, exhibitor, or sponsor at any future NPA conference or other events. Please report any violation you observe to show management.

Definition of “Suitcasing”
Suitcasing at the NPA Convention & Expo is defined as any activity by one who has not paid an exhibition fee (i.e., purchased a booth) where the activity is designed to solicit or sell products or services to other exhibitors or attendees without authorization by NPA to engage in such solicitation. Suitcasing can occur by those who are registered as attendees or by parties misrepresenting their business or entity relationship to NPA. 

Health and Safety 

All participants must follow all local and national guidelines while traveling. That means those set by transportation carriers, airports, and other transportation facilities being used. The safety and health of our members, credential holders, attendees, exhibitors, vendors and staff is of the highest priority, and we are actively monitoring the guidelines and recommendations from the government agencies as well as the host facility and city to ensure the safety of everyone involved. We will provide updates surrounding the NPA Convention & Expo as they become available.

Be sure to take note of NPA’s Know Before You Go email prior to traveling - this will contain the latest updates and information as to what is expected on-site.  You should also ensure that you have reviewed any advisories or restrictions that may be in place for travel to the United States and for travel to New Orleans.

Prior to purchasing a registration for and attending the NPA Convention & Expo, please ensure you have read the latest CDC Guidelines for Prevention. 

Please be advised that travel and attendance at in-person events involve the risk of contracting communicable diseases. By registering for the NPA Convention & Expo, you agree to comply with all safety protocols announced by NPA or the facility. You also agree to waive and hold NPA harmless from any liability or expenses arising from the contraction or spread of communicable disease at any NPA event.

Accordingly, you agree that you will not attend the NPA Convention & Expo if, within fourteen (14) days preceding the Convention & Expo, you have:

1. tested positive or presumptively positive for COVID or other communicable diseases or been identified as a potential carrier of COVID or other communicable diseases; or
2. experienced any symptoms commonly associated with COVID or other communicable diseases; or
3. traveled to a country that is subject to a U.S. State Department Level 4 “Do Not Travel” health advisory or a CDC Level 3 Travel Health Notice (each, a “Prohibited Country”); or
4. been in direct contact with or the immediate vicinity of (collectively, the “Encounter”) any person who is either confirmed or suspected of being infected with COVID or other communicable disease or who has traveled to a Prohibited Country within the last fourteen (14) days preceding the Encounter.

Please Note: The guidelines in this document are based on information currently available regarding the behavior and characteristics of the COVID-19 virus, public health information and local or state guidelines with respect to large gatherings in any particular community. As more clarity with respect to these variables emerges, it is expected that these guidelines may need to be adjusted accordingly.

New Orleans Morial Convention Center – Health and Safety Protocols – Prior to attending, please review the Convention Center Health & Safety Protocols to stay informed on their cleaning processes and refine practices for the continued safety and protection of visiting guests. 

Please Note: The website event content’s accuracy and completeness may change on an ongoing basis without notice. Should questions arise, please contact prior to taking any action involving registration, payments, or scheduling.

Communications from NPA

By completing the registration process and acknowledging NPA’s Terms and Conditions you are providing your consent to receive emails and other mailings from NPA related to the NPA Convention & Expo in order to facilitate your participation. Specifically, you are providing your consent to allow NPA to use your Contact Information to facilitate access to Convention programming, NPA virtual platforms, and related events, including Convention content. 

Dress Code

The dress code at the Convention & Expo, both in-person and virtual, is business casual. You are requested to adhere to this dress code during all Convention activities.

Violation of Terms and Conditions 

NPA reserves the right to, at its sole discretion, revoke the credentials of Attendees whose conduct is to be in violation of these Terms & Conditions within this policy or is otherwise deemed inappropriate, disorderly or offensive, and to do so without warning or a refund. This may also result in prohibition from registering or attending future NPA events.

Privacy Policy. Agreed upon by the European Parliament and Council in April 2016, the General Data Protection Regulation (GDPR) requires that Events/Organizations, such as NPA, protect EU citizens’ personal data and privacy. NPA will comply with this law in its entirety. To read more on this law and how it can impact access to Event data, visit To review NPA’s compliance efforts, download a copy of our Privacy Policy. 

List Usage/Rental. Further, to protect the integrity of the Event and the privacy of our participants, NPA does not sell participant data. Unsolicited marketing from third parties claiming to offer access to names/contacts of the “attendee database” are completely fraudulent and are in no way associated with NPA. Purchasing/Renting/Utilizing a list from a third party, is a direct violation of NPA’s Privacy Policy and NPA will not be liable for any fines imposed on an Attendee or in accordance with the General Data Protection Regulation (GDPR). 

Americans with Disabilities Act. Exhibitors shall be responsible for making its exhibit space accessible to persons with disabilities as required by the Americans with Disabilities Act and shall hold NPA, its agents, and employees harmless from any consequences of exhibiting companies that fail in this regard. 

Force Majeure. The Association, in its discretion, shall have the right to postpone or cancel the Event. The Association shall not be liable to the Exhibitor for losses resulting from such delay or cancellation. In no event shall the Association be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by direct or indirect forces beyond its control, directly or indirectly including, but not limited to any event beyond the reasonable control of the parties, such as an act of God, public enemy, lockouts, riots, terrorism, threats of terrorism, epidemics, pandemics, government regulations or advisory (including travel advisory warnings by the government or World Health Organization), hurricane, flood, unavailability of communication or utility lines, earthquakes, war or insurrections, strikes, the authority of the law, travel-related problems, postponement or cancellation of the Event. 

Limitation of Liability
Under no circumstances, where applicable law permits, shall the Association be liable for any direct or indirect damages resulting from your use of the Association Convention & Expo website(s), PMX LIVE site(SM), or virtual conference platform, whether or not we have been advised of the possibility of such damages. In no event shall the total liability to you for any damages and losses exceed the amount paid by you, if any, for accessing the Association site, virtual conference platform or services. The Association has no duty to update the Service or the contents thereof.  If you are dissatisfied with the Service, your sole and exclusive remedy shall be to discontinue use of the Service. 

Use of Personal Assistant

Should you require an aide or personal assistant to help navigate the event, NPA will register your aide as a complimentary guest. Personal aides may attend sessions and access the expo hall.  Please contact or  800-647-7275 to register your personal aide (name, city and state is required for the badge).

Food Allergies/Reasonable Accommodation Requests

Upon registration for NPA meetings, please make sure to answer the question about specific allergies so that the registration system can capture your responses and specific information. Requests for special assistance must be received a minimum of 30 days prior to the start of the meeting.  NPA's goal is to have a varied menu to appeal to the majority  of attendees' dietary needs.  

Online Registration Safety

NPA’s Official Host Hotels will not solicit or contact you to book your reservation. Tech-savvy scammers may contact you claiming to represent the hotel or calling on behalf of the association or even create fake reservations and websites that look legitimate. If you book through these sites, you run the risk of arriving and not having a reservation and may jeopardize your personal information. Make sure you are starting from an webpage when you begin your hotel reservation. Never book from an email that does not come from an email address. Unless you have initiated the communication, please do not provide anyone with your personal information, especially your credit card number.

Please Note: The NPA Convention program and event policies are subject to change at any time.  While we endeavor to ensure that the information on the website is correct, we do not warrant the accuracy and completeness of the material on the website, and you acknowledge that you must take appropriate steps to verify the information before acting upon it. In case of questions, contact

Disclaimer: Fees displayed are based on the information you have provided at the time of reservation. While we make every effort to provide accurate data and pricing, we reserve the right to adjust pricing based on any misprints or miscalculations based on member vs nonmember status.

New Orleans Morial Convention Center Information

The New Orleans Morial Convention Center supports the Americans with Disabilities Act (ADA) and endeavors to ensure the facility is fully accessible to, and useable by, people with disabilities, in accordance with the ADA, as well as other federal, state, and local access codes, and disability rights laws. The center is equipped with service ramps to entrances and elevated areas, automatic doors, an array of passenger elevators, restroom facilities, as well as braille instructions and directional signage at strategic locations throughout the building. 

Scooter/Wheelchair Rentals
Mobility scooter rental is available at the New Orleans Morial Convention Center at the UPS Store located in Lobby F.  We encourage attendees to make arrangements in advance: 

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