Emergency Preparedness Certificate | Valet Operations Certificate 

Shuttle Operations Certificate Program

Tuesday, September 20

8:30 AM - 12:30 PM

Shuttle programs are an integral part of many parking operator’s product solutions. Shuttle operations come in variety of sizes and complexity from a single van operation at a hotel or apartment, to extensive off-airport or on-campus shuttle services.  

The program will examine the essential building blocks of a shuttle program that every parking operator should know.  This includes shuttle vehicles and shuttle vehicle types, employee recruitment and training processes, shuttle productivity tools, as well as service and safety standards.       


In this program, you will:

  • Explore the business model and economics behind different shuttle programs.
  • Learn the different types of available shuttle vehicles, their characteristics, fuel options, and applicability in different types of shuttle businesses.
  • See best practices for recruiting, training, and retaining shuttle employees and drivers.
  • Understand the importance of proper shuttle maintenance and risk-management procedures.
  • Hear how to establish and manage service standards and shuttle operating procedures.
  • Examine how to respond to realistic service scenarios in shuttle operations.
  • Find resources to assist in shuttle operations planning.

Led by a parking industry expert with decades of shuttle operations experience, the course is a blend of classroom presentations, skills exercises, and case studies for a highly engaging learning experience.       


The course is ideal for parking managers, and supervisory level employees in commercial, municipal, health care, airport, and other parking operations.


Mathew Winston, Chief Relaxed Officer, Relaxed Leasing

What's Included:

  • 1/2 day instructor-led study programs in shuttle operations
  • Certificate materials and workbook
  • Certificate of attendance
  • 3 Credit hours towards NPA Certified Parking Professional (CPP)

Course Fee:

Note: Attendees must be registered for the 2022 NPA Annual Convention & Expo to attend this program.
Shuttle Operations Fee EARLY-BIRD
Paid By APRIL 29
Paid By AUGUST 31 
Begins SEPT. 1
Regular Delegate
NPA Member  $129 $149 $189
Non-Member  $179 $199 $239
Supplier Delegate
NPA Member  $189 $219 $259
Non-Member  $239 $259 $299



[Registration for Certificate Programs is Closed]

Get Certified: The Shuttle Operations Certificate Program provides 3 continuing education (CE) hours toward the CPP designation. Learn more.


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