Registration Information & Policies

Event Policies & Notices

A quick overview of the policies and procedures for the event.

Registration & Support Contact

Once registered, NPA will send you an email confirmation within 24 hours. If you have any issues or questions, you can contact for assistance.

Please note that while we make every effort to provide accurate data and pricing, we reserve the right to adjust pricing as a result of any misprints or miscalculations.

As this is a private event, NPA can determine on a case-by-case basis, the eligibility of any registrant to participate in the event. NPA shall be held harmless for any financial impact that may result due to a registration cancellation notice.

Payment Options

All online registrations require a credit card payment to be made in full at the time of purchase.

All major credit cards are accepted, including MasterCard, Visa, American Express, and Discover.

Checks are also accepted. Please use the printable registration form and make your check payable to National Parking Association (NPA). Mail payment and form to: National Parking Association, Attn: Convention, 1201 15th Street, NW, Suite 400, Washington, DC 20005.

Need an invoice option instead? Please contact for assistance.


All registration cancellation and refund requests must be made via email to, or in writing via US Mail, postmarked by August 19, 2022.

A refund of the full conference fee, minus a $100 administrative fee will be given for cancellations received by that date.

In the event of a no-show, NPA regrets that no refunds will be given for the main registration or for any of the special events, including but not limited to, the Opening Event, Kickoff Connectors/Optional events/activities, Daily’s or Expo-Hall only passes.

Registration Transfer Policy

Need to transfer your registration to someone else? A one-time transfer is permitted prior to April 30, 2022, for a $25 fee. After April 30, 2022, but prior to September 1, 2022, there will be a $50 fee. After September 1, 2022, and onsite, the fee to substitute/transfer is $75.

All attendees must have their own badge. No sharing or reprinting is permitted.

The NPA program and event policies are subject to change at any time. If you have any questions and/or concerns regarding any of the above-mentioned policies, please contact us via email at

Bring The Team & Save

Have a large team to bring? NPA offers discounted rates to provide everyone on your team access to the event. The registrations must be combined in one registration order to qualify for the savings.

Registration Services Hours

The event is located at the Austin Convention Center, with key activities located here:
  • Registration & Attendee On-Arrival Lounge: Level 1
  • Exhibits: Level 1, Exhibit Halls 1 & 2
  • General Session: Level 1, Ballroom A
  • Education Sessions: Level 2
Event service days and times are:

Sunday, Sept. 18, 12:00 pm – 5:00 pm
Monday, Sept. 19, 7:30 am – 5:30 pm
Tuesday, Sept. 20, 7:30 am – 5:00 pm
Wednesday, Sept. 21, 8:00 am – 11:00 am

Onsite Materials

Visit us onsite at the NPA registration counters on Level 1 of the Austin Convention Center. Bring a valid ID or your confirmation letter to receive your badge and materials.

NPA offers “Scan & Go Express Stations” where you can use your barcode included in the reservation confirmation email to quickly check-in.

Keep an eye out a few weeks before the meeting to review and approve your draft badge.

General Information

Diversity, Equity, & Inclusion Statement

The National Parking Association (NPA) is committed to advancing diversity in the parking, transportation and mobility profession, and to promoting an inclusive professional culture that welcomes and engages all who seek to contribute to the field.

NPA recognizes that a diverse workforce is critical to ensuring that all viewpoints, perspectives, and talents are brought to bear in addressing complex challenges/solutions.

To build and nurture this diverse professional community, NPA welcomes and actively engages the participation of underrepresented groups in all of its initiatives and endeavors.

Special Offers

From time to time, NPA will offer savings codes. The codes must be used at the time of registration purchase. If a special offer was received after an initial purchase, no refunds or credits will be issued. Only one (1) savings code can be applied per purchase.

Great ways to save now:
  • Join NPA & Save
  • Group Discounts (Bring a team of 3 or more and save $100 off every 3rd – 10th full registration at the current rate.)
  • Attend Both NPA & WIP Events & Save!
  • Follow us on social media and watch for special discount codes.
  • Stay informed and connected with NPA emails featuring periodic, special limited time offers! Sign up today!
  • Speakers/Presenters
  • WIP/40Under40 inductees eligible for discount on 40Under40 Game Night Networking Event

Photography – Scope of Use

By virtue of attendance at NPA’s event and related activities, participants agree that NPA has the unending right to use and distribute attendee's image/voice from photographs and video/audio recordings taken at the event in any NPA promotional materials.

Recording Presentations

Any recording of sessions (audio, video, still photography, etc.) intended for personal use, distribution, publication, or copyright without the express written consent of NPA and the individual authors is strictly prohibited. This includes taking photos of slides during presentations. Attendees violating this policy may be asked to leave the session. 

Zero-Tolerance Policy

To ensure a welcoming atmosphere for all, NPA will enforce a strict professional code of conduct for all attendees and participants at the 2022 NPA Convention & Expo.

Strict penalties include, but not limited to, a warning or event removal will be enforced for any participant exhibiting harassing behavior, with no possibility for financial reimbursement.

The conference staff is available to assist with any concerns you may have.

Harassment Assessment

At a minimum, the event staff will consider any and all of the following behaviors an instance of harassment:
  • Ongoing disruption of education sessions, social media platforms or other events at the Conference;
  • Inappropriate verbal comments related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion;
  • Intimidation – intended or not;
  • The advocacy for, or encouraging, any of the above behavior.

Strict No-Suitcasing Policy

Any NPA Convention & Expo attendee (non-exhibitor) who is observed soliciting business in the trade show aisles will be asked to forfeit their badge and leave the show floor immediately.

Violators of these policies will be ejected from the show and charged the single-booth rate ($4,999 member/$5,999 nonmember), which must be paid prior to registering as an attendee, exhibitor, or sponsor at any future NPA conference or other event.

Please report any violation you observe to show management.

Definition of “Suitcasing”
Suitcasing at the NPA Convention & Expo is defined as any activity by one who has not paid an exhibition fee (i.e., purchased a booth) where the activity is designed to solicit or sell products or services to other exhibitors or attendees without authorization by NPA to engage in such solicitation. Suitcasing can occur by those who are registered as attendees or by parties misrepresenting their business or entity relationship to NPA. 

COVID-19 Safety Protocols

All participants must follow all local and national guidelines while traveling. That means those set by transportation carriers, airports, and other transportation facilities being used.

All event participants should also follow everyday preventative actions to help prevent the spread of germs such as washing hands often or using sanitizer.

Hand sanitizer stations will be available throughout the venue for the duration of the event. And there will be enhanced sanitization steps taken throughout the course of the event – featuring a focus on “high-touch areas,” such as door handles, restrooms, and food and beverage areas.

The Austin Convention Center Department (ACCD) continues to adhere to all City of Austin, Travis County, State of Texas, and the Centers for Disease Control and Prevention (CDC) recommendations. ACCD is committed to implementing industry-leading safety and sanitization measures.

The Austin Convention Center and Palmer Events Center are both Global Biorisk Advisory Council (GBAC) Star accredited facilities. The GBAC STAR program helps commercial and public facilities of all sizes establish and carry out an organized approach to cleaning, disinfection, and infection prevention.

Physical distancing, activity limits, and crowd density controls are currently not required. Should we need to implement these measures, this will be first managed by methods such as using limited, staggered, or rotating shifts and attendance times.

In relation to the exhibit hall, to best balance current demand yet allow the greatest ease of enabling distancing/participation limitation measures should they become necessary, the following protocols have been established:

No booth sharing – only one company may purchase/occupy a booth.

Booths may be no larger than 20x20.

Participants will abide by enforcement measures such as putting on a mask when requested, quickly adhering to directions to distance from others, etc.

NPA has the right to update this policy at any time at its sole discretion and will follow, at a minimum, all applicable federal, state, local, and Center for Disease Control (CDC) guidelines and requirements.

Failure to comply by these policies may result in removal from the event without refund.

Please Note: The website event content’s accuracy and completeness may change on an ongoing basis without notice. Should questions arise, please contact prior to taking any action involving registration, payments, or scheduling. 



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