Opening Keynote, Full Breakfast – In-person Exclusive!

Tuesday, September 28, 8:00 a.m.– 9:30 a.m.
Location: NPA Theater

David Delong, PhD

Retaining Workforce Knowledge in a Thin, COVID-19 Leadership Pipeline

We’re back, together again. Doesn’t it feel great?! Enjoy a real, live in-person breakfast and experience at the NPA Opening Keynote event. Catch up with colleagues on the past year, get ready for the future ahead, and welcome to the 2021 NPA Convention & Expo.

The keynote address will feature author, academic, research fellow, and talent management expert, Dr. David Delong. Learn the practical solutions that parking operators must adopt to address the critical skill shortages created by major changes in workforce demographics, shifts in generational values, and new technologies.

About Dr. David Delong

David Delong, PhD, is President of Smart Workforce Strategies. He is also an esteemed research fellow at the MIT AgeLab, and a former adjunct professor at Babson College where he taught “Leading & Managing Organizational Change.”

As a writer, David co-authored The Executive Guide to High-Impact Talent Management (McGraw-Hill), and authored the widely praised book Lost Knowledge: Confronting the Threat of an Aging Workforce (Oxford University Press). His most recent book is Graduate to a Great Job: Make Your College Degree Pay Off in Today’s Market.

David has spoken for and consulted with organizations such as MetLife, American Council of Life Insurers, the Federal Reserve Bank, Farm Credit System, Microsoft, MasterCard, Lockheed Martin, the U.S. Nuclear Regulatory Commission, Ernst & Young and Accenture.

His work has been widely cited in the New York Times, Fortune Magazine, the Wall Street Journal, the Financial Times, Harvard Business Review Blog, CIO Magazine, US News & World Report and the Boston Globe. He has also been interviewed on NPR’s “Morning Edition” and “Talk of the Nation.”

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Plenary Session, Full Breakfast - In-person Exclusive!

Wednesday, September 29, 8:30 AM
Wema Hoover headshot

Wema Hoover

DEI Diversity, Equity & Inclusion: Aspirational Goals in Leadership

Hear how Google - one of the world’s top technology companies - is driving its diversity, equity, and inclusion initiatives both within the company and with its partners and stakeholders around the globe.

In this engaging plenary session, Global Head of Diversity, Equity & Inclusion at Google, Wema Hoover, will outline how Google is building a robust, diverse talent pool to support its industry’s growth.

Just like the parking industry, Google works hard to attract the best talent and once hired wants them to stay. To support this, they have built diversity, equity, and inclusion capabilities among all Googlers from managers and leaders, to front line human resources. The company’s Equity Programs Team focuses on ensuring parity in how they source and hire Nooglers as well as in performance reviews, promotions.

Hear how they manage this process, develop talent at every level in the company, and ensure future success.

About Wema Hoover:

Wema Hoover is the Global Head, Diversity, Equity & Inclusion at Google. She has dedicated her career to serving as a catalyst for change and as a transformational executive leader. Her expertise centers on diversity, equity, & inclusion, authentic leadership and women’s empowerment with a reputation for creating systemic organizational change into people, processes, and products on a global scale. Her deep experience spans multinational, market-leading consulting, pharmaceutical, and technology enterprises with a high degree of cultural awareness after living in the US, Europe and Asia and leading globally dispersed teams. As a trusted C-suite and board-level advisor, she leverages her background leading global DEI efforts for companies like Google, Pfizer, Sanofi, and Bristol-Myers Squibb to help inform and guide corporate leadership.

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