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Valet Operations Certificate Program


Wednesday, October 23
8:30 a.m. - 11:30 a.m.

NPA's Valet Operators Certificate Program provides an in-depth look at the fundamentals and best practices of valet parking operations. Led by parking industry experts with decades of valet operations experience, the course is a blend of classroom presentations, skills exercises, and case studies for a highly engaging learning experience.

>> WHO SHOULD ATTEND?

The course is targeted to parking managers, emerging leaders and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.

>> WHY ATTEND?

In this course you will:

  • Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
  • Recognize the different management structures used for valet operations.
  • A better understanding of the five key elements of valet operations:
    • Product and Operations Management
    • Safety and Risk Management
    • Employee Management
    • Service Delivery
    • Technology as an operations tool
  • Understand the personnel, equipment, and supply requirements for valet operations.
  • List some key considerations, risks, and concerns for valet parking operations.
  • Learn about the latest technology innovations and their application in valet operations.
  • Understand how to recruit, train, motivate, and lead a valet employee team.

>> FACULTY

Brooks Ellis, CPP, Vice President, Parking Systems, Towne Park
Estlin Rydman, CPP, President, FC Hospitality

 

>> COURSE INFORMATION

8:30 a.m. - 11:30 a.m.

The program includes:

  • 1/2-day instructor-led study program in valet operations
  • Course materials and workbook
  • Certificate of attendance
  • 3 credit hours towards NPA Certified Parking Professional (CPP)

Certified Parking Professional

Course Fee

$149 NPA members / $199 nonmembers
Attendees must be registered for the 2019 NPA Annual Convention and Expo.
Register Now >>


Get Certified:

Attendance at the Valet Operations Certificate Program provides 3 continuing education (CE) hours towards the CPP designation. Learn more.


Sponsored By:

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