NPA’s University Parking Symposium

Powered by T2

Wednesday, October 23

NPA’s University Parking Symposium, Powered by T2, is a brand-new program that focuses on all aspects of university and campus parking operations.

Led by senior university parking executives, parking consultants, and technology experts, the program will provide attendees with an opportunity to get the latest business intelligence and see and hear what other university campus parking authorities are doing in parking, mobility, and campus transportation management.


The program is open to all NPA convention attendees, but specifically targeted to university, healthcare and campus style parking operations.


  • Hear the latest trends in campus parking design and construction

  • Learn best practices in parking enforcement policies and shuttle operations processes

  • Find out how university campuses are managing E-scooter and other micro-transit initiatives

  • Understand the key steps to consider when implementing a gateless parking solution

  • Experience the massive parking operations at the University of Central Florida

  • Enjoy lunch and discuss what’s happening in parking operations on your campus


The program is open to all NPA convention attendees, but specifically targeted to university, healthcare and campus style parking operations.

7:00 AM   Morning Breakfast and Opening Session 

University Parking: Today’s Challenges, Tomorrow’s Opportunities 

University campus transportation managers will face myriad choices and decisions in the coming decade. Whether to build more parking and how to finance that construction; how to plan for and manage autonomous vehicular traffic on campus; how to choose and deploy the right technology solutions for a changing student population, and many others.

Learning Objectives
Hear the latest trends in campus parking design and construction.
Understand how to choose the right technology solutions for your campus
Learn how to plan for autonomous vehicles on campus

A question and answer session follows the presentation

Join Casey Wagner of Walker Consultants for an overview of the opportunities and challenges facing campus parking in the coming decades.

Casey Wagner, COO, Walker Consultants


8:00 AM   Five by Five: New Best Practices in Campus Parking 

Five seasoned university parking executives will provide 5 best practices that guide their parking operations in today’s busy environment. Attend this session and by mid-morning you will have 25 best practices to take back home to implement on your campus.

The panelists will explore everything from their successful parking enforcement tactics to how they management technology changes, and from LPR program management body camera usage and other HR issues. The audience will also be asked for its contribution. Bring a pen, take plenty of notes.

Panelists include:
Robert Milner, University of Maryland
Adele Clements, Emory University
Carl DePinto, Duke University
Sarah Blouch, CampusParc at the The Ohio State University
Kris Singh, University of Central Florida


9:30 AM   I Want to Go Gateless: What Do I Need to Know?

Are you thinking about introducing a gateless parking solution to your campus? Do you have questions, or concerns about how to do it and how to do it well?  Then this session is for you. It will answer all your questions and provide you with a planning roadmap for a successful gateless implementation program.

We have invited two universities – University of Delaware and University Wisconsin at Lacrosse - to tell us how they went gateless, what they learned during the process, how they are using their systems currently, and what their next steps are. They will explore the critical steps that operators need to consider when embarking on a project like this. What timeline to plan for; how to critically analyze equipment needs, employee training issues and client / user considerations.

We have invited two technology providers involved in these projects to offer their perspective and to field questions from the audience about different ways to approach and implement this type of installation.

Banlusack Phommachanh, CPP, Field Operations Supervisor, University of Delaware
Victor A. Hill, MPA, CAPP, Director of Parking and Transportation Services, University of Wisconsin-La Crosse
Michael Hamilton, Director, Software Product Management, T2 Systems


11:00 AM   NPA Expo Show Floor Opens


12:30 PM   University Network Peer Lunch

Grab some lunch (provided at convention), pick a topic, and join your university parking peers for an hour’s discussion on what is happening on your campus and campuses across the US. Table moderators will keep the conversation moving along, encourage input, and ensure that everyone at the table gets a chance to contribute.   


UCF Tour2:00 PM   University of Central Florida Facility Tour

Get an up-close and personal tour of the parking operations at one of Florida’s largest university campuses. The University of Central Florida (UCF) Parking and Transportation Services maintains over nine (9) parking structures and 35 surface lots on its huge main campus supporting close to 19,000 spaces. The operation team consists of sixty-six (66) employees and 5 (five) satellite offices.

The tour will showcase a number of recent campus parking initiatives including LPR, and a virtual permit system developed in-house that fully integrates with the campus point of sale system.  The campus also boasts electric charging stations using Sema Connect.

On the tour, attendees will experience the campus shuttle system along with the UCF in-house smartphone application that monitors parking garage space availability in real time.  The campus currently has forty-four (44) shuttles that service 23 apartment complexes as well as UCF Downtown, Rosen School of Hospitality Management and the Health Science Campus at Lake Nona. The tour will also visit the stunning Libra garage, the Garage C expansion, as well as the Recreation and Wellness Center, Fairwinds Alumni center and various student housing facilities.

In addition, while touring UCF, attendees will see the robust parking system as well 1,500 acres of well-manicured and natural landscapes which has earned the university the Tree Campus USA recognition.

Tour Fee is $20.00 and includes transportation to and from the hotel. Tour is limited to 50 attendees. Tour bus departs the Loews hotel lobby.


4 PM   Afternoon Conference Programs

If you cannot take part in the UCF tour, NPA’S conference program continues in the afternoon beginning at 4 pm. The conference program includes a number of sessions that are relevant to university and campus parking operators. These include:

Scooter U – How to Manage Micro Transits on Campus

E-scooters are mushrooming on campuses across the US providing plenty of headaches and opportunities for university transportation managers. Is there a scooter program on your campus? Does it work well or are you experiencing operating challenges?

Join the conversation with a panel of campus transportation executives as they discuss scooter programs, bike share programs and other micro transit initiatives. The panel will examine the best practices that they have adopted to ensure smooth deployment of a scooter program, manage the risk and liability with these programs, and maintain good relations with all campus stake holders. Share your best practices and successes with the panel and audience or ask questions or advice from a room full of transportation experts.

Big Brother: Using Technology to Manage Valet and Special Employees and Improve the Customer Experience  

See how valet operators maintain operating standards, values and culture, hold their employees to account, using technology as a remote solution.
Speakers: Tee McCarley, Chief Executive Officer, PMC

City Success: Build Team Collaboration to Drive Customer Service Success

Learn how the City of Durham’s award-winning parking operation has built a service culture that teaches team members the best way to engage with customers in every conceivable situation. Get to see examples of parking enforcement, service recovery, and other service situations.
Speaker: Thomas Leathers, Chief Parking Administrator, City of Durham

There’s an App for That: Technology and Today’s Workforce

Join the conversation and share your personal experience using your favorite apps, productivity tools, and whatever other technology you use in the workplace and at home. Led by NPA 40 under 40 winners, this interactive session will explore what tools NPA members use to network, stay connected, be productive and learn on the job.           
Speaker: Nicole Wylie, Central Region General Manager, Spot Hero

How to Maximize Parking Capacity: A Clearwater Downtown Parking Case-study 

See how the City of Clearwater, FL maximized its public and private parking capacity and improved mobility operations for all its citizens. Using a masterplan and parking study approach, the city addressed shared parking needs, event parking management, payment solutions and new uses for technology.           
Moderator: David Taxman, Project Manager, Kimley-Horn
Speakers: TBA

Flight Plan: Airport Pick-Up & Drop-Off Trends

Learn how parking operators and near-airport management companies are responding to the challenges of ride share demand, access fees, and shuttle management challenges at a variety of airports across the US.
Speaker: Sarah A. Fisher, Senior Vice President and General Counsel, The Parking Spot

Valet Operations 2030: What will it Look Like Decade from Now?  

Take a peek at what valet operations could look like a decade from now. A panel of valet parking operators share their perspective on the trends impacting the valet business from autonomous vehicles to “self-parking” valet solutions.  They will look critically at these new developments to sort out the real truth from the marketing hype and the scare stories form reality so that operators can walk away with a better perspective on what the future holds.
Speakers: Brooks Ellis, Vice President, Parking Systems Towne Park
Matt Cahill, President, PMC

Future Proofing Smart City Infrastructure

Learn how to future-proof Smart City investments and how to cost effectively deploy parking, mobility, lighting and public safety solutions. The program will examine the design attributes to consider connectivity selection, expansion ports, platform capabilities and importance of ease of installation.
Speaker: Uzair Siddiqui, Manager Product Marketing, Verizon

 *Schedule subject to change


Course Fee

Complimentary with NPA Convention registration
Attendees must be registered for the 2019 NPA Annual Convention and Expo. There is no charge to attend the symposium, but there is a nominal fee ($20) for those who wish to attend the University of Central Florida facility tour.
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