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Schedule at a Glance


The 2019 NPA Convention & Expo in Orlando is bigger and better than ever. Choose from over 50 education programs, networking events, and social programs to grow your business and career.

Sunday, October 20
3:30 p.m.-5:30 p.m. Board of Directors’ Meeting
6:00 p.m.-8:00 p.m. Board of Directors’ Dinner
 
Monday, October 21
7:00 a.m.-11:30 a.m. Mobility Lab Expo Set-up
7:30 a.m.-3:00 p.m. Jerry and Helen Stocks Memorial Golf Tournament
8:30 a.m.-4:30 p.m. Executive Training Program - Day 1
8:30 a.m.-4:30 p.m. CPP Preparation Course
8:30 a.m.-4:30 p.m. Smart Cities Solutions Forum
2:00 p.m.-4:00 p.m. Facility Tour: Walt Disney World
2:00 p.m.-6:00 p.m. Exhibitor Move-In
6:00 p.m.-9:00 p.m. Celebrate Parking Night

 

Tuesday, October 22
8:00 a.m.-1:00 p.m. Exhibitor Move-in
7:00 a.m.-9:00 a.m. Mobility Lab Expo Set-up
8:00 a.m.-9:30 a.m. Opening Breakfast and Keynote Address: “Understanding the Impact of Digital Disruption”
Speaker:
James McQuivey, Principal Analyst, Forrester Research 
8:00 a.m.-4:30 p.m. Executive Training Program - Day 2
9:45 a.m.-10:45 a.m. EDUCATION SESSIONS
Connected Consumer Stop That: Five Habits Parking Operators will Need to Change to Win Customers
Mobility Lab Campus Mobility Master Planning: The Risks, The Rewards, and The ROI
Mobility Operations Crowd Pleaser: How to Improve the Guest Parking Experience at Special Events
Strategy & Business Intelligence The Mobility Moment: Connected Cars, Consumers and the Future of Transportation
Workforce Development Leading a Self-Care Revolution: A LAZ Case Study for Improving Employee Well-being 
11:00 a.m.-12:00 p.m. EDUCATION SESSIONS
Connected Consumer Consumer Experience Management: The Key to Growth in Parking
Mobility Lab Parking in a Friction-Free, Plastic-Free World
Mobility Operations Transportation Shuttle Management: Tool and Trends
Strategy & Business Intelligence Shared Parking: The Key to Smart Growth
Workforce Development Inclusion as a Business Strategy
12:00 p.m.-1:30 p.m. Innovation Awards Luncheon and Keynote Session
1:30 p.m.-6:00 p.m. Expo Hall & Mobility Lab OPEN
2:00 p.m.-4:00 p.m. Facility Tour: City of Orlando
2:30 p.m.-3:30 p.m. Think Tank Session 1
3:30 p.m.-4:30 p.m. Expo Hall & Mobility Lab Break
4:00 p.m.-5:00 p.m. Vendor Solutions Showcase Session 1
6:00 p.m.-8:00 p.m. Dine Arounds

 

Wednesday, October 23
7:00 a.m.-8:00 a.m. University Parking Symposium
8:00 a.m.-9:00 a.m. EDUCATION SESSIONS
Connected Consumer Using Smart Technology to Improve Yield Management: A Healthcare Case-study
Mobility Lab Micro Transit: Small Steps Mean Big Changes for Urban Mobility
Mobility Operations University Parking Symposium: New Best Practice in Campus Parking
Strategy & Business Intelligence Mobility Lab AM Exhibits
Workforce Development Building a Culture that Attracts and Retains Employees
8:30 a.m.-12:30 a.m. Valet Operations Certificate Program
9:00 a.m.-9:30 a.m. Conference Continental Breakfast
9:30 a.m.-10:30 a.m. EDUCATION SESSIONS
Mobility Lab Valet Operations: Technology Trends & Tools
Mobility Operations I Want to Go Gateless: What Do I Need to Know?
Strategy & Business Intelligence Damus CEO Leadership Forum: Parking in the Age of Tech, CEOs a New Road for Parking
11:00 a.m.–4:00 p.m. Expo Hall & Mobility Lab Open
11:30 a.m.-12:30 p.m. Think Tank Session 2
12:30 p.m.-1:00 p.m. Exhibitor Network Lunch
12:30 p.m.-1:00 p.m. Peer to Peer Network Lunch
1:00 p.m.-4:00 p.m. Shuttle Operations Certificate Program
1:30 p.m.-3:30 p.m. Parking Consultants Council Meeting
2:00 p.m.-3:00 p.m. Expo Hall & Mobility Lab Break
2:00 p.m.-4:00 p.m. Facility Tour: University of Central Florida
2:30 p.m.-3:30 p.m. Vendor Solutions Showcase 2
4:00 p.m.-5:00 p.m. EDUCATION SESSIONS
Connected Consumer Big Brother: Using Technology to Manage Valet Employees and Improve Customer Experience
Mobility Lab Future Proofing Smart City Infrastructure
Mobility Operations How to Maximize Parking Capacity: A Downtown Clearwater Case-study
Workforce Development City Success: Build Team Collaboration to Drive Customer Service Success
5:15 p.m.-6:00 p.m. EDUCATION SESSIONS
Mobility Lab Valet Operations 2030: What Will it Look Like a Decade From Now?
Mobility Operations Flight Plan: Airport Pick-Up & Drop-Off Trends
Workforce Development There's an App for That: Technology anf Today's Workforce
6:00 p.m.-7:30 p.m. 40 Under 40 5th Anniversary Alumni Reception

 

Thursday, October 24
8:00 a.m.-9:00 a.m. EDUCATION SESSIONS
Mobility Lab Parking Policy in Action Forum
Mobility Operations Life Cycle of the Healthcare Campus Parking System
Workforce Development Increase Employee Retention Through Understanding Core Employee Motives
8:30 a.m.-12:30 p.m. Emergency Preparedness Certificate Program
9:00 a.m.-9:30 a.m. Expo Hall & Mobility Lab Breakfast
9:00 a.m.-12:00 p.m. Expo Hall  & Mobility Lab Open
12:00 p.m.-6:00 p.m. Exhibitor Move-Out

Schedule subject to change.