SCHEDULE
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| NPA Smart Cities Forum Top trendsetters & opinion makers envision the city’s high-tech future » |
Choose from 50+ education programs and networking events to grow your business and career. You’ll also have a chance to explore some of Las Vegas’ state-of-the-art parking operations and discover the latest products and solutions in our expansive expo hall.
Register online and save! Save even more with team discounts.
Schedule subject to change.
| Monday, October 22 | ||
| Session Title | Room | Track |
|---|---|---|
| 7:00 AM - 3:00 PM | ||
| Jerry and Helen Stocks Memorial Golf Outing | Bus Loading Area at Collosseum | Networking Events |
| 8:30 AM - 4:30 PM | ||
| NPA Executive Training Program | Caesars Palace Forum 1 and 2 | In-depth Learning Experience |
| 8:59 AM - 4:00 PM | ||
| NEW NPA's Smart Cities Solutions Forum | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 8:59 AM - 4:45 PM | ||
| CPP Preparation Classes | Caesars Palace Forum 3 | In-depth Learning Experience |
| 9:00 AM - 9:15 AM | ||
| Smart Cities: Welcome and Opening Remarks | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 9:00 AM - 9:30 AM | ||
| CPP Class 1: Certified Parking Professional: Ready, Set, Study for the CPP | Caesars Palace Forum 3 | In-depth Learning Experience |
| 9:15 AM - 9:45 AM | ||
| Smart Cities: Commercial Parking in the City of Tomorrow | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 9:45 AM - 10:45 AM | ||
| CPP Class 2: Human Resource Management and Customer Service the Parking Industry | Caesars Palace Forum 3 | In-depth Learning Experience |
| 9:45 AM - 11:00 AM | ||
| Smart Cities: Smart City 2030 - Keynote Panel | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 11:00 AM - 11:30 AM | ||
| Smart Cities: Coffee Break | In-depth Learning Experience | |
| 11:00 AM - 12:00 PM | ||
| CPP Class 3: Parking Facility Design and Technology | Caesars Palace Forum 3 | In-depth Learning Experience |
| 11:30 AM - 12:30 PM | ||
| Smart Cities: The Smart Parking Landscape: 2030 | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 12:30 PM - 2:00 PM | ||
| NEW: Smart Cities Lunch Program: 21st Century Solutions for Cities & Transportation | Caesars Palace Forum 4, 5 & 6 | In-depth Learning Experience |
| NPA Executive Training Program Lunch | Caesars Palace Calabri | In-depth Learning Experience |
| 1:00 PM - 3:00 PM | ||
| Red Rock Canyon Tour | Bus Loading Area at Collosseum | Networking Events |
| 1:15 PM - 2:15 PM | ||
| CPP Class 4: Management, Administration & Operations | Caesars Palace Forum 3 | In-depth Learning Experience |
| 2:00 PM - 3:30 PM | ||
| Smart Cities: Smart Cities in Action | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 2:00 PM - 4:00 PM | ||
| NPA Board and Committee Meetings | Caesars Palace Campania Board Room | Meetings |
| Parking Operations Facility Tour: Caesars Palace | Forum 12 | |
| 2:30 PM - 3:30 PM | ||
| CPP Class 5: Accounting and Auditing | Caesars Palace Forum 3 | In-depth Learning Experience |
| 3:30 PM - 4:00 PM | ||
| Smart Cities: Smart Questions. Smart Answers: Ideas, Solutions, Innovation | Caesars Palace Forum 7 & 8 | In-depth Learning Experience |
| 3:45 PM - 4:45 PM | ||
| CPP Class 6:Types of Parking Operations | Caesars Palace Forum 3 | In-depth Learning Experience |
| 4:00 PM - 5:30 PM | ||
| Women in Parking Reception | Caesars Palace Forum 6 | Networking Events |
| 5:00 PM - 5:30 PM | ||
| Parking Industry Institute Trustee Meeting | Caesars Palace Campania Board Room | Meetings |
| 5:30 PM - 6:00 PM | ||
| 40 Under 40 Awardees: Early Access Pass to Chayo Mexican Kitchen + Tequila Bar | Chayo Mexican Kitchen + Tequila Bar | Networking Events |
| CPP Holders and Candidates: Early Access Pass to Chayo Mexican Kitchen + Tequila Bar | Chayo Mexican Kitchen + Tequila Bar | Networking Events |
| First-Time Attendees: Early Access Pass to Chayo Mexican Kitchen + Tequila Bar | Chayo Mexican Kitchen + Tequila Bar | Networking Events |
| 6:00 PM - 7:30 PM | ||
| Opening Reception at Chayo Mexican Kitchen + Tequila Bar | Chayo Mexican Kitchen + Tequila Bar | Networking Events |
| Tuesday, October 23 | ||
| Session Title | Room | Track |
| 8:00 AM - 9:30 AM | ||
| NPA Opening Breakfast Event and Keynote Address “Innovate or Perish: How the Parking Industry Can Stop Being A Commodity and Add More Value to the Customer” | Harrah's Nevada Ballroom | Networking Events |
| 9:45 AM - 10:45 AM | ||
| Congestion Costs: How Smart Parking Can Be a Solution to Urban Congestion | Harrahs Eko / Eli | Peak Performance |
| Frictionless Parking in Culver City, CA: A State-of-the-art Retail Experience for Consumers | Harrahs Goldfield Tonopah | The Future of Parking |
| Leadership Development: In-House Training, Corporate Universities, and the Search for Talent | Harrahs Silver Room | Managing the Consumer Experience |
| OEM, BLE, API, WTF!: The ABC's of Mobility & More | Harrahs Laughlin Room | Innovation and Mobility |
| Parking Command Centers: When to Develop Them, How to Make Them Successful | Harrahs Cooper Room | Critical Conversations |
| 10:00 AM - 4:30 PM | ||
| NPA Executive Training Program | Caesars Palace Forum 1 and 2 | In-depth Learning Experience |
| 11:00 AM - 12:00 PM | ||
| Frictionless Parking: How an Integrated Focus on the Customer Creates the Ultimate Parking Solution | Harrahs Laughlin Room | Innovation and Mobility |
| Sustainability Series:. Parking's Role in The University and Healthcare Environment - VCU's Sustainable Vision | Harrahs Eko / Eli | The Future of Parking |
| UC Merced's Campus of the Future: Multi-modal, Sustainable, and Connected: A Case-study | Harrahs Silver Room | Managing the Consumer Experience |
| Urban Mobility: Current Data and Future Trends | Harrahs Goldfield Tonopah | Peak Performance |
| Valet Operations: Risk, Reward and ROI | Harrahs Cooper Room | Critical Conversations |
| 12:00 PM - 1:30 PM | ||
| NPA Annual Innovation Awards Luncheon | Harrah's Nevada Ballroom | Networking Events |
| 2:00 PM - 3:00 PM | ||
| Think Tank 1: On-street Parking Trends: To Charge or not to Charge | Caesars Palace T2 Think Tank Area | Show-Floor Experiences |
| 2:00 PM - 6:00 PM | ||
| Expo Hall Grand Opening | Caesars Palace Forum 12 | Show-Floor Experiences |
| 3:00 PM - 4:00 PM | ||
| NEW NPA's Parking Solutions Showcase | Caesars Palace T2 Think Tank Area | Show-Floor Experiences |
| 5:30 PM - 6:00 PM | ||
| NPA Central Toast and Go | NPA Central Booth #321 | Show-Floor Experiences |
| 6:30 PM - 10:00 PM | ||
| Evening Dine Arounds | Depart from Caesars Lobby | Networking Events |
| Wednesday, October 24 | ||
| Session Title | Room | Track |
| 8:00 AM - 9:30 AM | ||
| Top Tech & Automotive Strategists Answer: What’s the Future of Shared Mobility? | Caesars Palace Forum 4, 5 & 6 | Networking Events |
| 9:00 AM - 12:00 PM | ||
| Valet Operations Certificate Program | Caesars Palace Tribune | In-depth Learning Experience |
| 9:45 AM - 10:45 AM | ||
| Active Shooter and Critical Incident Management: How to Plan for, Deal With, and Recover from a Major Incident at your Facility | Caesars Palace Abruzi | Managing the Consumer Experience |
| Technology Trends in Parking, Mobility, and Consumer Behavior | Caesars Palace Forum 3 | Innovation and Mobility |
| The Damus CEO Forum: Insights from the Greatest Minds in Parking | Caesars Palace Forum 7 & 8 | Peak Performance |
| The Future of Municipal Parking: An Overview | Caesars Palace Forum 1 and 2 | The Future of Parking |
| You're Hired: Successful Tactics to Find, Hire, AND Keep Front Line Employees | Caesars Palace Calabri | Critical Conversations |
| 10:00 AM - 12:00 PM | ||
| Facility Tour: MGM Resorts Las Vegas | Bus Loading Area at Collosseum | Facility Tours |
| 10:00 AM - 3:00 PM | ||
| Trade Show Floor Opens | Caesars Palace Forum 12 | Show-Floor Experiences |
| 11:30 AM - 12:30 PM | ||
| Think Tank 2: Mobility as a Service. How will MaaS affect Parking? | Caesars Palace T2 Think Tank Area | Show-Floor Experiences |
| 12:00 PM - 12:30 PM | ||
| Exhibitor Lunch | Caesars Palace Forum 6 | Networking Events |
| 12:30 PM - 1:30 PM | ||
| NPA Peer to Peer Network Lunch | Caesars Palace Forum 4, 5 & 6 | Networking Events |
| 1:30 PM - 3:30 PM | ||
| Parking Consultants Council Meeting | Caesars Palace | Meetings |
| 2:00 PM - 3:00 PM | ||
| NEW NPA's Parking Solutions Showcase | Caesars Palace T2 Think Tank Area | Show-Floor Experiences |
| 3:30 PM - 4:30 PM | ||
| Closing the Deal: How to Successfully Talk to Your Customers About Parking | Caesars Palace Forum 6 | Managing the Consumer Experience |
| Parking 2.0: Mobility Centers as a Future for Parking Decks | Caesars Palace Forum 1 and 2 | The Future of Parking |
| Speaking With Authority: The Parking Industry's Policy Agenda | Caesars Palace Forum 7 & 8 | Peak Performance |
| Valet Operations: Technology Trends and Tools | Caesars Palace Forum 3 | Innovation and Mobility |
| Young Guns, Hot Shots, and Straight Shooters: NPA 40 under 40 Winners Tell Their Tale | Caesars Palace Calabri | Critical Conversations |
| 4:45 PM - 5:45 PM | ||
| Airport Parking: How Technology is Improving the Passenger Experience | Caesars Palace Forum 6 | Managing the Consumer Experience |
| Big Fat Mystery: How to Use Covert Customers to Stop Theft, Manage Risk, and Improve Service Delivery in a Parking Operation | Caesars Palace Calabri | Critical Conversations |
| Caesars New Paid Parking System: A Case Study in Total Parking Integration | Caesars Palace Forum 3 | Innovation and Mobility |
| Mobility Trends: TNC's - What We Know, What We Should Know - What's Next | Caesars Palace Forum 1 and 2 | The Future of Parking |
| Small and Medium Parking Operators Legal Issues Forum | Caesars Palace Forum 7 & 8 | Peak Performance |
| Thursday, October 25 | ||
| Session Title | Room | Track |
| 8:00 AM - 8:45 AM | ||
| Choose Wisely: B2C Marketing Tactics That Work | Caesars Palace Forum 6 | Managing the Consumer Experience |
| Curb Management Strategies – Finding What Works: The Las Vegas Experience | Caesars Palace Forum 7 & 8 | Peak Performance |
| Greener Shuttle Services: Finding Grant Money for Alternative Fuel Vehicles | Caesars Palace Forum 3 | Innovation and Mobility |
| The Challenges and Opportunities of Autonomous Vehicles and Parking | Caesars Palace Forum 1 and 2 | The Future of Parking |
| Young Professionals: How to Communicate with Parking Executives to Drive Results | Caesars Palace Calabri | Critical Conversations |
| 8:30 AM - 9:30 AM | ||
| Thursday Breakfast Expo Show Floor | Caesars Palace | Show-Floor Experiences |
| 8:30 AM - 11:30 AM | ||
| Emergency Preparedness Certificate Program | Caesars Palace Tribune | In-depth Learning Experience |
| Trade Show Floor Opens | Caesars Palace | Show-Floor Experiences |
| 9:00 AM - 10:00 AM | ||
| Curb Appeal: How Cincinnati's Integrated Parking Management Approach Has Raised Revenue and Reduced Congestion | Caesars Palace Forum 7 & 8 | Peak Performance |
| Parking Automation: Innovative Solutions for Tight Space Challenges | Caesars Palace Forum 1 and 2 | The Future of Parking |
| Service Recovery: Learning What Went Wrong and How to Put it Right | Caesars Palace Forum 4, 5 & 6 | Managing the Consumer Experience |
| Zero Emission Shuttles: A Case-study From San Diego Airport Parking | Caesars Palace Forum 3 | Innovation and Mobility |
| 9:00 AM - 4:00 PM | ||
| Healthcare MasterClass | Caesars Palace Forum 4 | In-depth Learning Experience |
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