Schedule at a Glance
|William Cook - Chief Operating Officer, Executive Vice President, Colonial Parking, Inc.|
William Cook, Executive Vice President and Chief Operating Officer, has 25 plus years of experience in parking, hospitality and manufacturing operations. In addition to his tenure at Colonial Parking, Will has held officer-level positions with Park ‘N Fly, AviStar, Thousand Trails, and Nielsen & Bainbridge—the latter three being through a decade-long association with Kohlberg & Co., a New York-based private equity firm.
Will is responsible for the operations of Colonial’s 280+ Parking Facilities, Customer Care department, Remote Managing Center, Facility Care, Sales and Marketing, Yield Management, and the Development Services group.
Will has extensive experience managing complex operations including airport parking, overseas supply chains, product management, and sales and marketing organizations. Will is a native of Alexandria, graduated with a B.A. in History from the College of William and Mary, and is a past presenter at the NPA, IPI and the AAAE.
Classes for William Cook
|Thursday, October 25|
|9:00 AM - 10:00 AM|
|Service Recovery: Learning What Went Wrong and How to Put it Right||Caesars Palace||Managing the Consumer Experience|
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