Certified Parking Professional Course
Certified Parking Professional Preparation Course
Monday, October 22
The Certified Parking Professional Preparation Course is an intensive 1-day study program for those seeking to earn the NPA’s coveted CPP designation. The program is facilitated by members of NPA’s Certification Advisory Board (CAB.) The program is a blend of class-room instruction, facilitator led discussions, practical exercises and group work.
Who Should Attend?
The CPP Preparation Course program is relevant for all parking sectors:
- Commercial
- Municipal
- On/Off Airport
- Valet
- University
- Healthcare
- Industry suppliers
Why Attend?
The CPP Preparation Course is designed to help participants prepare to take the CPP certification exam.
Attendee Takeaways:
- Successful studying techniques for the CPP exam
- CPP learning resources, where to find them and how to use them
- CPP practice exam questions – what the question is really asking – where and how to determine the correct answer.
- Selected CPP Study Guide Chapters
The CPP Course Includes:
- 1-Day instructor-led study course
- CPP course materials and workbook
- 4 Credit hours towards NPA Certified Parking Professional (CPP)
- Early access to NPA opening reception
- Preferred seating at the opening keynote event
Course Fee
The fee for the CPP Preparation Course is complimentary with 2018 NPA Convention registration.
Register Now >>
Get Certified:
Attendance at the CPP Preparation Program provides 4 continuing education (CE) hours towards the CPP designation. Learn more.
Certified Parking Professional Preparation Course Schedule
Certified Parking Professional: Ready, Set, Study for the CPP
9:00 am - 9:30 am
Are you interested in earning the CPP designation but don’t know where to start? Do you want to know how to study for, and successfully complete, the CPP exam?
This initial CPP calls will provide attendees with an overview of the Certified Parking Professional designation, and the certification application and renewal process. The class will also give attendees the opportunity to answer some of the CPP practice exam questions, guided by a CPP instructor, in an interactive question-and-answer session.
Speakers:
Bryan Alexander, CPP, Industry Sales Manager – Parking, CPI Crane Payment Innovations
Kathy Phillips, CPP, Sr. Vice President, Alliant Insurance Services, Inc
Human Resource Management and Customer Service the Parking Industry
9:45 am -10:45 am
Parking operations are a part of the service economy and the business relies on front-line employees and line managers for smooth service delivery and recovery. Managing the customer service experience is a key skill set of the certified parking professional. This class will examine service delivery to parking customers as well marketing and community relations service.
This class will also examine how parking professionals manage the human resources function within a typical parking operation. It will demonstrate recruiting and interviewing steps for all positions, with a specific focus on front line associates.
Additionally, it will examine how to onboard new employees through a new hire orientation process; and how to develop employees through training, coaching and performance management. It will also consider termination and separation procedures.
It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.
This class is based on the content in the following chapters of the CPP Study Guide: Chapter 2, Customer Service; Chapter 3, Human Resource Management; and Chapter 12, Marketing and Community Relations.
Speaker:
Banlusack Phommachanh, CPP, Field Operations Supervisor University of Delaware
Parking Facility Design and Technology
11:00 am - 12:00 pm
One of the most important elements of a successful parking facility operation is its layout and design. Understanding how design affects things like flow of movement, safety and customer satisfaction is key to being a successful manager. This class will examine various aspects of effective facility design and the use of technology in modern parking operations.
You will learn:
- List the traffic considerations involved in designing a parking facility.
- List key facility design elements that the Certified Parking Professional may be able to change to improve the daily operation of a parking facility.
- Understand the characteristics of a good sign system.
- List various methods to ensure maximum space utilization.
- Discuss Americans with Disabilities Act requirements related to parking facility design elements.
- Define the five categories of revenue control systems.
It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.
This class is based on the content in the following chapters of the CPP Study Guide: Chapter 4, Facility Design and Chapter 5, Equipment Technology.
Speaker:
Bob Chapman, Partner-Vice President, Premier Parking
Lunch on your own
12:15 pm - 1:15 pm
Management, Administration & Operations
1:15 pm - 2:15 pm
The effective management of any parking operation starts with the administration of its executive and governmental duties. Parking operations administration is the creation and management of processes and standards for any system. These activities allow for effective management and the on and off-boarding of parking staff.
This class will examine the key parking administrative and management functions with which a certified parking professional should be familiar. It will describe the typical elements of the organization of a parking operation; identify the legal liabilities of a parking facility; and examine OSHA and workers compensation requirements.
It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.
This class is based on the content in the following chapters of the CPP Study Guide: Chapter 6, Disaster Planning; Chapter 7, Safety; Chapter 8, Maintenance; and Chapter 9, Administration.
Speaker:
Chris Hankins, CPP, Vice President, Colonial Parking, Inc. (DE) and Chair, NPA’s Certification Advisory Board
Accounting and Auditing
2:30 pm - 3:30 pm
This class will examine the key accounting and auditing practices that parking professionals use to manage their parking operation; protect their organization, customers and clients; and fulfil their fiduciary responsibilities.
It will also examine the key accounting reports and other financial controls that underpin and help manage that process.
It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.
This class is based on the content in the following chapters of the CPP Study Guide: Chapter 10, Accounting and Chapter 11, Auditing.
Speaker:
Vicki Pero, SHPR, CPP, Principal, Marlyn Group, LLC
Types of Parking Operations
3:45 pm – 4:45 pm
The parking industry is a worldwide enterprise that generates tens of billions of dollars annually and employs thousands of people in diverse roles. Playing a supporting role to a wide variety of industries, parking is critical to the success of nearly any venture that relies on its patrons to arrive and depart via automobile.
The class will examine the various types of parking operations; the market segments they serve; their management and governance structures; and other operating characteristics.
It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.
This class is based on the content in the following chapters of the CPP Study Guide: Chapter 1, Types of Parking Operations; Chapter 13, Valet Parking; Chapter 14, Public Parking; and Chapter 15: Sustainable Parking.
Speakers:
All Faculty
"I chose to earn my CPP designation to help set myself apart from the competition, increase my parking knowledge, and get more involved in the parking industry."
Andy Cushman, CPP, Director of Operations, LAZ Parking, San Diego
Learn more about the prestigious NPA Certified Parking Professional certification.
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