Tuesday, October 23, 9:45 am - 10:45 am
Command centers can provide parking operators with a lot of advantages from lower labor costs to better surveillance and management of data. When does it make sense for a parking operation top consider establishing a command center and what steps should operators take to make them successful?
Learn the factors to take into consideration when determining whether a command center would be feasible and understand what a command center can, and more importantly, cannot do for a parking operation. The session will also consider the data that a command center can manage as well as the range of ancillary functions that it should be asked to support.
Senior Account Manager
Tuesday, October 23, 11:00 am - 12:00 pm
In the search for new business commercial parking managers are adding valet operations to their product portfolios. But the liability issues with a valet operation is distinct from other forms of parking. What risks do operators run, and what liabilities do they shoulder when they valet park vehicles, leased for clients and customers? How should commercial parking operators expand in to the valet business and ensure that they are managing this risk prudently?
Insurance and risk management expert, Kathy Philips, explores these questions and provides a roadmap to guide parking operators through this challenging process.
Kathy Phillips, CIC, CPP
Senior Vice President
Alliant Insurance Services, Inc.
Wednesday, October 24, 9:45 am - 10:45 am
Finding and keeping good talent isn’t easy, especially when there is such fierce competition for it. How can parking operators find the right talent and ensure that they retain them long enough to maintain a steady work-force, build a cohesive team, and deliver a quality product to clients and consumers.
In this informative session you will learn what tactics have worked for operators to find a viable pool of employees, and to locate the employees with the right potential for hire. The session will also explore the engagement and motivation programs that have worked to reduce employee turnover, increase morale, drive service levels, and keep employees on the payroll.
St Louis Parking Company
Young Parking Professionals Roundtable
Young Guns, Hot Shots, and Straight Shooters: NPA 40 under 40 Winners Tell Their Tale
Wednesday, October 24, 3:30 pm - 4:30 pm
NPA’s prestigious 40 Under 40 Awards recognize young parking professionals making a difference in the parking or transportation industry. Join a special panel of three former awardees as they discuss their approach to career and business, the best practices and habits they’ve adopted for today’s work environment, and why parking and mobility is their career of choice. Along the way the group will examine how to network in today’s hi-tech, on-line world, how to communicate effectively in the hash-tag twitter space, and how to lead and motivate a multi-generational workforce
Mark Lawrence, CEO, SpotHero
Ryan Hunt, President, Premier Parking
Kevin Uhlenhaker, CEO, NuPark
Big Fat Mystery: How to Use Covert Customers to Stop Theft, Manage Risk, and Improve Service Delivery in a Parking Operation
Wednesday, October 24, 4:45 pm - 5:45 pm
Savvy parking operators are using mystery shoppers to build an unbiased picture of their operations. These covert customers can help detect fraud, ticket tampering, theft, poor customer service, and risk management issues. This ground-level intelligence can be used by operators to improve revenues, manage risk and provide a benchmark for improvement and compliance.
This informative seminar will examine how to establish a mystery shop program. It will outline the different types of programs available and their relative advantages. It will examine the reports available from a typical mystery shop program and it will demonstrate how to use this information as actionable data to better your parking business.
John Groden, CPP
Colonial Airport Parking
Thursday, October 25, 8:00 am - 8:45 am
Building your career depends on producing deliverables, delivering results and communicating effectively with busy executives. As a young leader, your ability to work with senior management often signals your ability to move up in an organization.
In this informative session you will learn how to communicate in a brief, clear, and effective manner to get executive attention, feedback, and engagement.
Michelle De Graff
General Manager, Central Region