Tuesday, October 23, 9:45 am - 10:45 am
Session facilitated by NPA’s 40 under 40 group.
Tuesday, October 23, 11:00 am - 12:00 pm
Command centers can provide parking operators with a lot of advantages from lower labor costs to better surveillance and management of data. When does it make sense for a parking operation top consider establishing a command center and what steps should operators take to make them successful?
Learn the factors to take into consideration when determining whether a command center would be feasible and understand what a command center can, and more importantly, cannot do for a parking operation. The session will also consider the data that a command center can manage as well as the range of ancillary functions that it should be asked to support.
Jeff Sparrow, Senior Account Manager, Park Assist
Wednesday, October 24, 9:45 am - 10:45 am
Finding and keeping good talent isn’t easy, especially when there is such fierce competition for it. How can parking operators find the right talent and ensure that they retain them long enough to maintain a steady work-force, build a cohesive team, and deliver a quality product to clients and consumers.
In this informative session you will learn what tactics have worked for operators to find a viable pool of employees, and to locate the employees with the right potential for hire. The session will also explore the engagement and motivation programs that have worked to reduce employee turnover, increase morale, drive service levels, and keep employees on the payroll.
Wednesday, October 24, 3:30 pm - 4:30 pm
Session on the business opportunities available to operators in curb management, working with TNCs like Uber and Lyft, as well as monetizing other aspects of parking operations.
Thursday, October 25, 8:00 am - 8:45 am
Parking at special events presents operators with many unique challenges. Attendees want to be out of the parking lots and into their seats well before game-time, show time or event kick-off. And when it is all over, they want to be on their way without delay. The increase in ride sharing has added to this pressure.
Savvy parking operators are using the latest technology and event logistics software to provide flawless parking experience before and after a special event.
Gain expert insight from parking and valet operators as they:
- Examine remote parking and shuttle services at event venues, including GPS tracking and cameras on shuttle busses
- Discuss VIP Valet parking programs for the ultimate in customer service
- Outline best practices for safe and effective Uber/Taxi Drop offs/Pick ups /vehicle staging
- Explore the critical need for cohesive partnership with police and emergency responders in emergency preparedness