NPA Convention Education
Each year, NPA brings experts, entrepreneurs and thought leaders to you for critical business perspectives, a look into the trends shaping parking and the top leadership/management practices to help you succeed as a leader.
The NPA Convention and Expo is the conference that connects you with thought leaders who are at the forefront of the industry and helps you build your knowledge and professional expertise to lead and succeed.
Peak Performance: Sessions focusing on strategy and big-picture thinking.
Future of Parking: Mobility & Shared Parking: Mobility, Smart Parking, Automation, Shared Parking and more.
Innovation and Mobility Track: How to use smart technology, mobile apps and shared data platforms to connect with customers and provide a frictionless parking experience.
Managing the Consumer Experience: Sessions focus on service delivery, service recovery and talent management with a look at how to engage the employee/parker connection. Find out how parking is using the latest mobile technology to reach and engage consumers.
Critical Conversations: Features round-table discussions, interviews with experts, panel discussions, and vendor presentations on a range of issues critical to the parking industry.
Certification & Credentials:
NPA Healthcare MasterClass: In-depth program focusing on the unique aspects of hospital/medical center parking. From patient care to operations to the importance of customer service scores. Courses held on Thursday. Attendees will receive 6 credit hours and a certificate upon completion of the MasterClass. Learn more.
Certified Parking Professional: Preparing you for the industry's foremost certification. Get in-depth knowledge about how to prepare for the certification process by connecting with peers and the resources you need to help you successfully earn the CPP designation. CPP track held on Monday. Included in conference registration. Learn more.
Valet Operations Certificate: Ensure you are providing the best experience possible to clients and customers. NPA's Valet Operators Certificate Program provides an in-depth look at the fundamentals and best practices of valet parking operations. Learn more.
Emergency Prepardeness Certificate: From weather-related issues to active shooters in the workplace, emergencies can affect parking facilities and operations at any time. It is critical that parking managers be able to respond to these emergencies diligently, professionally, and effectively. Prepare now to manage risk, safeguard employees and patrons and protect business assets. Learn more.
Commercial & Valet Operator, Exclusive Members Only Program:
NPA University, The Executive Education Program
Intensive leadership training for up & coming commercial and valet parking managers/leaders.
The program examines the business of parking from multiple perspectives including leadership skills, operational excellence, business development and career path development. Learn more.
Interactive Peer to Peer Sessions:
Speed Mentoring: More experts, more insights. Test an idea. Solve a problem. Get advice. Learn more.
Think Tank: Discussion on hot topics in the parking industry.
Workshop & Presentation Sessions: Classroom setting encourages learning
Case Studies: Benefit from your peers' successes
Panel Sessions: Q&A format answers your burning questions
Roundtable Discussions: Collaborate with your peers on hot topics in parking
Get a behind-the-scenes look at parking operations at Caesars and MGM. The facility tours are free of charge. You must pre-register to attend and limited space availabe. Learn more.