Healthcare MasterClass Schedule



NPA


Thursday, October 5

9:00 a.m. - 9:30 a.m. Breakfast & Welcome (provided)
9:30 a.m. - 10:30 a.m. Customer Experience of Hospital Parking and Transportation
What is patient experience related to parking?
Who are your "customers"?
How do you prioritize physicians, employees, professors, etc.?
11:00 a.m. - 12:00 p.m. Access to Care: Parking Inventory Management and Transportation Options
How to manage parking occupancy
Providing options for patient access to care
Shuttle reliability
Case Study
12:30 p.m. - 1:30 p.m. Networking Lunch (provided)
1:30 p.m. - 3:00 p.m. Responsible Business
Are hospital parking rates different from the industry? Why?
Are hospitals focused on parking revenue?
How is ticket auditing different in hospitals?
Alternative commuting strategies
Emission reduction technologies
 
3:00 p.m. - 4:00 p.m. Engagement
How do we train parking employees different at hospitals?
Outsource employees - part of the family
What is unique to hospital safety and security?  
4:00 p.m. Adjourn 
Networking meet-up at Rocks lounge.